At Beauty by Ailaf, your satisfaction matters to us. We’re committed to delivering skincare you’ll love and trust. Please review our return policy carefully before making a purchase.

1. Due to Hygiene Reasons

As a skincare brand, we prioritize product integrity. For hygiene and safety reasons, we do not accept returns or exchanges on used or opened products.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and your order number. We’ll arrange a replacement or refund as appropriate.

3. Eligibility for Returns

Returns are only accepted if the product is unused, unopened, and in original packaging. Requests must be made within 7 days of receiving your order.

4. Non-Returnable Items

We do not accept returns on:

• Used or opened skincare products

• Gift cards

• Sale or discounted items

• Items marked as final sale

5. How to Request a Return

To request a return (if eligible), email us at [your support email] with your order number, reason for return, and product photos. Our team will guide you through the process.

6. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the product was delivered damaged or incorrect. We recommend using a trackable shipping service.

7. Refund Processing Time

Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed to your original payment method within 5–10 business days.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days, first check your bank account again. Then contact your bank or card provider. Still need help? Email our support team.

9. Exchanges

We only replace items if they are defective or damaged. For eligible exchanges, contact us with your order details and we’ll be happy to assist.

10. Contact Us

For any return-related inquiries, email us at info@beautybyailaf.com or use our Contact page. We're here to help and ensure your experience with us is a smooth one.